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Introduction

At Anees Healthcare Platform, we are committed to protecting your privacy and safeguarding your personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with Egyptian Data Protection Laws, the Egyptian Constitution (Article 57), and international healthcare privacy standards including GDPR principles.

As a home healthcare and telemedicine service provider operating in Egypt, we adhere to regulations set forth by the Egyptian Ministry of Health and Population (MoHP), the Supreme Council of Universities' medical ethics guidelines, and Law No. 151 of 2019 concerning cybersecurity and personal data protection.

Last Updated: December 2025

1. Information We Collect
1.1 Personal Information
  • Full name, national ID number (as required by Egyptian MoHP regulations)
  • Date of birth, gender, contact details (phone, email, address)
  • Emergency contact information
  • Payment and billing information
1.2 Medical Information
  • Medical history, current medications, and allergies
  • Lab results, diagnostic reports, and imaging records
  • Treatment plans and physician notes
  • Home healthcare visit records and vital signs monitoring data
  • Telemedicine consultation recordings (with explicit consent as per Egyptian law)
1.3 Technical Information
  • Device information, IP addresses, and browser types
  • Location data for home healthcare service delivery
  • Platform usage data and appointment history
2. How We Use Your Information

We use your information for the following purposes, all in compliance with Egyptian healthcare regulations:

  • Healthcare Service Delivery: Scheduling appointments, coordinating home visits, facilitating telemedicine consultations
  • Medical Records Management: Maintaining electronic health records (EHR) as required by MoHP digitalization initiatives
  • Treatment Coordination: Sharing information with licensed healthcare providers for continuity of care
  • Quality Assurance: Monitoring service quality and healthcare provider performance
  • Legal Compliance: Meeting Egyptian Ministry of Health reporting requirements and legal obligations
  • Emergency Response: Providing critical information to emergency medical services when necessary
  • Research & Analytics: Anonymized data analysis for healthcare improvement (only with explicit consent)
3. Data Security & Protection

We implement comprehensive security measures in accordance with Egyptian cybersecurity laws and international healthcare data standards:

  • Encryption: End-to-end encryption for all medical data transmission (AES-256 standard)
  • Access Controls: Role-based access with multi-factor authentication for healthcare providers
  • Secure Storage: Healthcare data stored on Egyptian-based or EU-compliant servers with regular security audits
  • Staff Training: All personnel undergo mandatory data protection and medical confidentiality training
  • Incident Response: Established protocols for data breach notification as per Egyptian law (within 72 hours)
  • Audit Trails: Complete logs of all access to medical records for accountability
4. Data Sharing & Disclosure

We share your information only in specific, legally-compliant circumstances:

  • Healthcare Providers: Licensed physicians, nurses, and medical professionals on our platform for treatment purposes
  • Healthcare Facilities: Hospitals, laboratories, and pharmacies for coordinated care (with consent)
  • Legal Authorities: Egyptian Ministry of Health, law enforcement, or courts when legally required
  • Emergency Services: Emergency medical responders when patient safety is at risk
  • Service Providers: Vetted third-party vendors (payment processors, cloud storage) under strict confidentiality agreements
  • Insurance Companies: Only with explicit written consent for claims processing

We NEVER sell your medical information to third parties.

5. Your Rights Under Egyptian Law

In accordance with Egyptian Constitution Article 57 and Data Protection Law No. 151/2019, you have the following rights:

  • Right to Access: Request copies of your medical records at any time
  • Right to Correction: Request corrections to inaccurate health information
  • Right to Deletion: Request deletion of data (subject to legal retention requirements for medical records - typically 20 years in Egypt)
  • Right to Data Portability: Receive your health data in a transferable electronic format
  • Right to Object: Object to processing of your data for research or marketing purposes
  • Right to Withdraw Consent: Withdraw consent for telemedicine recording or data analysis (prospectively)
  • Right to File Complaints: Lodge complaints with the Egyptian Data Protection Authority

To exercise any of these rights, contact us at privacy@aneeshealthcare.eg

6. Data Retention

We retain your information in accordance with Egyptian medical record-keeping regulations:

  • Medical Records: Minimum 20 years from last treatment (as per MoHP guidelines)
  • Billing Records: 10 years for tax and accounting compliance
  • Telemedicine Recordings: 5 years (if consent was provided)
  • Marketing Data: Until consent is withdrawn or account closure
7. Children's Privacy

For patients under 18 years of age, we require parental or legal guardian consent for all medical services and data processing, in accordance with Egyptian civil law. Parents have the right to access, correct, and request deletion of their children's health information.

8. Telemedicine-Specific Provisions

For telemedicine consultations conducted via our platform:

  • Video/audio consultations may be recorded ONLY with explicit patient consent
  • All recordings are encrypted and stored securely with access limited to treating physicians
  • Patients can request deletion of consultation recordings after treatment completion
  • Telemedicine services comply with Egyptian MoHP telemedicine guidelines issued in 2020
9. International Data Transfers

If we transfer data outside Egypt (e.g., for cloud storage or specialized medical consultations), we ensure:

  • Transfers only to countries with adequate data protection laws (EU, EEA, approved jurisdictions)
  • Standard Contractual Clauses (SCCs) or equivalent safeguards
  • Explicit patient consent for international medical second opinions
10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in Egyptian laws, regulations, or our practices. Material changes will be communicated via email and prominently displayed on our platform 30 days before taking effect. Continued use of our services after changes constitutes acceptance.

11. Contact Information

For privacy-related questions, concerns, or to exercise your rights:

  • Email: privacy@aneeshealthcare.eg
  • Phone: +20 (2) 1234-5678
  • Address: Anees Healthcare Platform, Cairo, Egypt
  • Data Protection Officer: dpo@aneeshealthcare.eg
12. Regulatory Compliance

This Privacy Policy complies with:

  • Egyptian Constitution (2014) - Article 57 (Privacy Rights)
  • Egyptian Data Protection Law No. 151 of 2019
  • Egyptian Ministry of Health and Population Regulations
  • Egyptian Medical Syndicate Ethical Guidelines
  • Egyptian Cybersecurity Law No. 175 of 2018
  • GDPR Principles (where applicable for EU citizens)